[FAQ]

Yes. All works are sourced directly from artists or trusted partners. Original works are unique. Editions are signed and numbered by the artist.

Edition details are listed on each product page. Once sold out, editions are not reprinted unless clearly stated. Original works are one of a kind.

Selected works are available framed. This is indicated on the product page. Unless stated otherwise, works are shipped unframed for safe transport.

High resolution images are provided for each work. Physical viewings are possible by appointment at our space in The Hague. Contact: hello@nevermindthegrid.com.

Original works are unique, one of one. Editions are produced in limited quantities and are signed and numbered by the artist.

All orders are dispatched from The Hague, the Netherlands via PostNL. We ship worldwide.

We aim to dispatch the next business day after payment is confirmed. Estimated delivery times:

Netherlands: 1–3 business days
Belgium / Germany: 2–5 business days
Rest of Europe: 3–8 business days
Outside Europe: 5–15 business days

Delays caused by customs or carriers are outside our control.

Risk transfers to the buyer at the moment of handover to the carrier. All works are packaged carefully to prevent transit damage. If your parcel arrives damaged, contact us within 48 hours.

For orders shipped outside the EU, import duties and local taxes may apply. These are not included in the product price and are the responsibility of the buyer.

Under EU consumer law, you have 14 calendar days from receipt to withdraw from a purchase without giving a reason. This applies to standard editions, prints and zines. Made-to-order and commission works are excluded from this right.

Contact us within 48 hours of delivery at hello@nevermindthegrid.com. Include photographs of the damage and the original packaging. Claims submitted after 48 hours may not be accepted.

Orders may be cancelled before dispatch. Once shipped, cancellation is no longer possible. Contact us as soon as possible if you wish to cancel.

We accept all major credit cards, iDEAL, Bancontact and other methods available at checkout via Shopify Payments.

All transactions are processed through encrypted, PCI-compliant payment gateways. No payment data is stored on our servers.

Reach us at hello@nevermindthegrid.com — we aim to respond within 2 business days.